Terms & Conditions

1. Agreement to Terms

These Terms and Conditions (“Terms”) constitute a legally binding agreement between BCT Infosys Inc., a corporation incorporated under the laws of Ontario, Canada, and you — the individual or organization accessing or using RapidRAGand all related services (collectively, the “Services”).

By accessing or using the Services you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use the Services.

For enterprise customers, a separately executed Master Service Agreement supersedes these Terms where inconsistent.

2. Proof of Concept — Free Access

During the POC period: (a) no subscription fee is charged; (b) BCT Infosys reserves the right to terminate, modify, or restrict access to the Services at any time without notice; (c) you should not rely on the Services for production, mission-critical, or regulated workloads; (d) you should maintain independent backups of all data.

3. Definitions

4. Eligibility and Account Responsibilities

You must be at least 18 years of age to use the Services. By using the Services you confirm this.

You are solely responsible for:

• Maintaining the confidentiality of your account credentials, API keys, and OAuth tokens
• All activity that occurs under your account
• Properly offboarding users who leave your organization
• Immediately notifying us at [email protected] of any unauthorized account access

BCT Infosys will not be liable for any loss or damage arising from your failure to maintain account security.

5. Customer Data and Intellectual Property

5.1 Your Data

You retain ownership of your Customer Data. You grant BCT Infosys a limited, non-exclusive, royalty-free license to process Customer Data solely to provide the Services.

5.2 Your Responsibility for Customer Data

You represent and warrant that you have all rights and permissions necessary to submit Customer Data. You are solely responsible for ensuring Customer Data complies with PIPEDA, applicable Canadian privacy laws, and all third-party rights. BCT Infosys is not responsible for the content of Customer Data and has no liability arising from it.

5.3 BCT Infosys Intellectual Property

BCT Infosys retains all rights in the RapidRAG platform, software, algorithms, AI models, and brand materials. These Terms do not transfer any intellectual property rights to you.

5.4 AI Output

AI Outputs are provided for your use. BCT Infosys does not claim ownership of AI Outputs but makes no warranty that they are accurate, unique, or suitable for any purpose. You are solely responsible for validating and relying on any AI Output.

6. Acceptable Use

You must not use the Services to:

• Upload or process unlawful, infringing, defamatory, or harmful content
• Process personal information of others without a lawful basis under PIPEDA
• Violate CASL (e.g., sending unsolicited commercial messages)
• Infringe copyright or trademarks under the Copyright Act or Trademarks Act (Canada)
• Circumvent security controls, reverse-engineer, or scrape the platform
• Build competing products or resell access without written authorization
• Introduce malware or launch denial-of-service attacks

BCT Infosys may suspend or terminate your access immediately for any violation of this section.

7. Third-Party Integrations

Integrations with GitHub, GitLab, Google Drive, Slack, Telegram, and WhatsApp are governed by those platforms' own terms. BCT Infosys does not endorse or control third-party services.

8. Disclaimers of Warranties

9. Limitation of Liability

BCT Infosys is also not liable for delays or failures caused by force majeure events including acts of God, natural disasters, pandemics, government actions, internet outages, or third-party service failures.

10. Termination

You may stop using the Services at any time. BCT Infosys may terminate or suspend your access at any time without notice, including for violation of these Terms or for any reason during the POC period. Upon termination, Customer Data will be retained for 30 days for export, then deleted.

11. Indemnification

You agree to defend, indemnify, and hold harmless BCT Infosys and its affiliates, officers, directors, and employees from any claims, damages, and costs (including reasonable legal fees) arising from: your violation of these Terms; your Customer Data; your use of the Services in violation of applicable law; or actions of users under your account.

12. Privacy

Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. The Privacy Policy complies with PIPEDA and CASL.

13. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. The UN Convention on Contracts for the International Sale of Goods does not apply.

Before commencing formal proceedings, the parties agree to attempt good-faith informal resolution for 30 days. If unresolved, disputes shall be submitted to binding arbitration administered by the ADR Institute of Canada, Inc., conducted in English in Toronto, Ontario. Either party may seek injunctive relief from Ontario courts without first arbitrating.

For any non-arbitrated matter, both parties submit to the exclusive jurisdiction of the courts of Ontario, sitting in Toronto.

14. General

• Entire Agreement: These Terms and the Privacy Policy constitute the entire agreement between you and BCT Infosys.
• Amendments: We may update these Terms with 30 days' notice. Continued use constitutes acceptance.
• Severability: If any provision is unenforceable, the remainder continues in full force.
• Language: The parties have agreed that these Terms be drafted in English. / Les parties ont convenu que ce contrat soit rédigé en anglais.
• AODA: BCT Infosys is committed to accessibility under the Accessibility for Ontarians with Disabilities Act, 2005. Contact [email protected] for accessible formats.
• Assignment: You may not assign these Terms without BCT Infosys's prior written consent.
• No Waiver: Failure to enforce any right does not constitute a waiver.

15. Contact

BCT Infosys Inc. — Legal
2 County Ct Blvd, Brampton, ON L6W 3W8, Canada
[email protected] | [email protected]

© 2026 BCT Infosys Inc. All rights reserved.